Privacy Policy

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Privacy Policy

Last updated: 6/12/2025

Café Crashdown (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you access https://www.cafecrashdown.com (“Website”) and any related services, including our blog, social media channels, email communications, podcast, and YouTube content.

This Policy is designed to comply with the General Data Protection Regulation (GDPR) and applicable Belgian and EU laws.

By using this Website, you consent to the practices described in this Privacy Policy.

1. Definitions

“Personal Data” means any information that identifies or can identify an individual.
“Processing” means any operation performed on Personal Data (collection, storage, use, deletion, etc.).
“User,” “you,” or “your” refers to any individual who accesses or interacts with the Website or related services.
“Third-Party Services” refers to tools or platforms that may collect or process data independently (e.g., YouTube, Google Analytics, Stripe, PayPal).

2. Data We Collect

We may collect the following categories of Personal Data:

2.1 Information You Provide Directly

Name and email address (contact forms, newsletter signup)
User-generated content (comments, messages, submissions)
Purchase information (for merchandise orders)
Customer support inquiries sent via email

2.2 Automatically Collected Information

When you visit the Website, we may collect technical data including:

IP address
Browser type
Device type
Pages viewed
Time spent on pages
Referring website
Cookies and tracking technologies

2.3 Data from Third-Party Platforms

If you interact with Café Crashdown on other platforms, those services may collect data according to their own policies:

YouTube
Instagram
TikTok
Spotify / Apple Podcasts
Google Analytics
WordPress
Stripe / PayPal
Social media widgets or plug-ins

We do not control or take responsibility for data collected by third-party platforms.

3. How We Use Your Data

We process Personal Data for the following purposes:

To operate, maintain, and improve the Website
To provide access to content such as blogs, videos, and podcasts
To respond to inquiries and provide customer support
To send newsletters or updates if you subscribe
To process orders and transactions for merchandise
To analyze Website performance and user interaction
To prevent fraud, abuse, or security issues
To comply with legal obligations

We do not sell or rent your Personal Data to third parties.

We process Personal Data under the following lawful bases:

Consent: When you subscribe to newsletters or accept cookies.
Contract: When processing merchandise orders or responding to purchase inquiries.
Legitimate Interests: To analyze Website traffic and improve user experience.
Legal Obligation: When required by Belgian or EU law.

We may share Personal Data with:

5.1 Service Providers

Such as:

WordPress (hosting and website platform)
Stripe / PayPal (payment processors)
Google Analytics
Email marketing services (e.g., Flodesk, if used)
Dropshipping or fulfillment partners for merchandise

These service providers process data on our behalf and must comply with GDPR standards.

5.2 Legal Requirements

We may disclose Personal Data if required to:

Comply with a legal obligation
Protect the rights, property, or safety of the Company or Users
Respond to lawful requests from authorities

We do not sell your Personal Data.

6. Cookies & Tracking Technologies

The Website uses cookies to improve functionality and analyze performance.

Types of cookies may include:

Essential operational cookies
Analytics and performance cookies
Preference cookies

A full explanation is provided in our separate Cookie Policy.

Users in the EU will be presented with a cookie consent banner where required by law.

7. Data Retention

We retain Personal Data only for as long as necessary for the purposes stated in this Privacy Policy or to comply with legal requirements.

Examples:

Newsletter data: retained until you unsubscribe
Email correspondence: retained as needed for support
Order records: retained to comply with tax and bookkeeping obligations
Analytics data: retained according to Google’s settings

8. Data Security

We implement technical and organizational measures to protect your data, including:

Secure hosting environment
SSL encryption
Restricted access to Personal Data
Use of reputable third-party processors

However, no method of online transmission is 100% secure. You use the Website at your own risk.

Users located in the EU have the following rights:

Right to Access: Request a copy of your Personal Data.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (“right to be forgotten”).
Right to Restrict Processing
Right to Data Portability
Right to Object: Opt out of certain processing activities.
Right to Withdraw Consent: At any time, without affecting prior lawful processing.
Right to Lodge a Complaint: With the Belgian Data Protection Authority (DPA).

To exercise rights, contact: crashdowncafe7@gmail.com

10. Children’s Privacy

The Website is not intended for children under 16.
We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.

11. User-Generated Content

If you comment on blog posts or publish content on third-party platforms connected to Café Crashdown:

Your username and comment may be publicly visible.
You must not post unlawful, harmful, or infringing content.
The Company may moderate or remove inappropriate content.

Posted content may be stored indefinitely.

12. International Data Transfers

Personal Data may be transferred outside the EU through third-party services (e.g., Google, Stripe, PayPal).

Such transfers follow GDPR safeguards, including:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Additional security measures where required

13. Links to Third-Party Websites

The Website may include links to external sites. We are not responsible for privacy practices or content on third-party websites.

Users should review their policies independently.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the Website indicates acceptance of any changes.

15. Contact Information

For privacy inquiries, GDPR requests, or questions about this Policy, contact:

Email: crashdowncafe7@gmail.com
Website: https://www.cafecrashdown.com
Jurisdiction: Belgium | EU